Wufoo

Customer Support Survey

This survey is anonymous unless you enter support ticket / issue numbers

Support Process

Was it simple or cumbersome?
How did you contact technical support? *
Customer Support Portal (tracker.adaptavsit.com) Telephone Email Instant Messaging Other
If other, please specify:
Was our support service easy to use? *
Yes No
What would make it easier to use?
Support Context

What does this feedback relate to?
What level of support do you have? *
Don't know Standard (included with all purchases) Business (purchased separately) Premium (purchased separately) Enterprise (purchased separately)
Which product / service did you require support for? *
Confluence Wiki Hosting (Shared or Dedicated) Hosting (Remote) Theme Builder plugin Community Bubbles plugin Open source plugin Bespoke plugin Other

If desired you can select more than one.
If other, please specify:
Does this feedback relate to specific ticket / issue numbers? (optional)

To remain anonymous, leave this field empty.
Responsiveness

How fast was our service?
How long before the initial response?
Can't remember Immediate Within an hour Within 4 hours Within a day Still no response!
How long before the issue was resolved?
Don't know Almost immediately Within 4 hours Within 1 day More than a day Still Unresolved!
Support Team

What do you think of our support team?
If your feedback relates to specific members of the support team, please name them below:

Leave this field blank if you are providing general feedback.
Did the support team listen carefully? *
Yes No
Were the support team knowledgeable? *
Yes No
Was the support team patient? *
Yes No
Were the support team friendly? *
Yes No
Overall Feedback

What do you think of our support service?
How would you rate our support service? *
Fantastic Good Average Poor Terrible
How does our support service compare to other vendors?
Much better Better Similar Worse Much worse
Any additional comments?
Thank You!

Your feedback is very much appreciated.

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Wufoo

Customer Support Survey

Support Process

Support Context

Responsiveness

Support Team

Overall Feedback

Thank You!